Traditional CRMs can’t keep up.
Microsoft Dynamics 365 CRM
Accelerate your business growth & efficiency with the next generation of integrated CRM & ERP platforms from Microsoft.
What is Microsoft Dynamics 365 CRM?
Dynamics 365 CRM is a Customer Relationship Manager (CRM) revolution. There are many different CRM systems on the market, but Dynamics 365 CRM brings data and intelligence together with an integrated suite of products. This allows you to make proactive business decisions based on intelligence, empowering your employees to accelerate business results.
Dynamics 365 comprises of several different applications which can be integrated with the Microsoft Dynamics 365 Business Central, Power Platform and Office 365. If your business has been held back with disconnected systems, Dynamics 365 will allow you to connect people, processes, systems and data like never before.
Transform your sales with Microsft Dynamics 365
- Enable smarter selling with contextual AI
- Empower sellers to build relationships
- Boost sales productivity with seamless tools
- Improve coaching and sales performance
- Increase sales profitably with advanced insights
- Innovate with sales solutions built to evolve
Service (Customer Service)
Differentiate your brand with Microsoft Dynamics 365 Customer Service.
Built-in intelligence delivers faster, more personalized service and adds value to every interaction. Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS (in preview), or AI-assisted service with your own Microsoft Bot Framework.
- Create positive experiences through any channel and on any device to exceed customer expectations
- Continuously improve while reducing costs by using data and intelligence to transform how you provide service.
- Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.
Service (Field Service)
Optimize your field operations
With built-in intelligence, remote monitoring, and tools your technicians are enabled to deliver quality work — all available through Dynamics 365 Field Service.
- Detect and resolve service issues remotely
- Improve first-time fix rates with heads-up, hands-free video calling
- Fit in more appointments per day with optimised routes assignments and job data
- Keep customers informed and empowered with self-service portals
Create multi-channel campaigns
Find and nurture more leads and create personalized customer experiences to maximize your marketing results with Dynamics 365 Marketing.
- Generate more sales-ready leads by running targeted, multi-channel campaigns and personalising buyers’ journeys.
- Create seamless customer experiences through marketing automation, shared data, and connected processes with Dynamic 365 Sales
- Improve marketing performance with AI-driven insights, lead scoring, and custom dashboards.
- Be ready for what’s next. Easy to tailor, extend, and connect to other apps and services you already use
Business Central (Finance & Operations)
Empower the people who are closest to any business challenge
Make the benefits of AI a reality for your business with intelligent tools that help your staff solve business challenges. Microsoft Busines Central makes AI accessible and useful throughout your business.
- Adopt AI your way with products and guidance that people with any skillset or level of expertise can use.
- unify relationships, processes, and data across applications
- Make each touchpoint more relevant and responsive with proactive, data-driven insights into customer needs and behaviors
- Easily adjust AI functionality for greater agility and faster adaptation to your market and customers.
Win top talent with Dynamics 365 Talent
Dynamics 365 Talent uses the power of Office 365 and LinkedIn to attract, hire, onboard, and retain talented people. When you add Dynamics 365 Talent into your HR architecture, you unleash the power of the Microsoft Cloud—creating a more secure, intelligent, and connected organization.